Maintenance services for software deliveries include phone and email support for key users. Support is available to the customer's agreed key users and their designated backups. Key users are defined when the maintenance agreement is signed. Any subsequent changes are handled through support requests submitted by the key users.
If necessary, support can be extended to end users through a separate agreement.
Our customer support is available in Finnish and English.
The Jira portal is the primary channel for contacting support. This ensures smooth, transparent, and efficient service.
Phone Support
Phone support is recommended especially in urgent, service-blocking situations, so investigation can begin immediately.
If necessary, support can be extended to end users through a separate agreement.
Our customer support is available in Finnish and English.
The Jira portal is the primary channel for contacting support. This ensures smooth, transparent, and efficient service.
Phone Support
Phone support is recommended especially in urgent, service-blocking situations, so investigation can begin immediately.
Invoicing
Our electronic invoicing operator is Apix Messaging Oy, whose operator code is 003723327487.
We will no longer accept invoices in paper form. Please send your invoices to our e-invoice addresses below.
Please also remember to add our project number as a reference to the invoice.
If you are using e-Lasku services provided by the Finnish banks, please check the correct eInvoice address and Operator ID from the following website: http://www.apix.fi/ohje.html.
Especially when using the services of Finnish banks, please make sure that the invoice has our business ID.
Innofactor Campus
The Innofactor headquarters and Espoo office, Innofactor Campus, is located in Keilaranta 9 on historical property.
The premises is a unique environment with natural surroundings and a seaside sauna, partly designed by the renowned architect Aarne Ervi (1910-1977) originally as a holiday resort for Kansallis Bank's employees. As the main building, where the Campus restaurant is currently located, represented the finest Finnish design of its time, it was selected to accommodate European royalty during the 1952 Helsinki Olympics.
The main building functioned in the 1950's as the holiday resort's activity center where the bank's employees and their family members played the table game carrom among other things. Hence, the place was also called the Otaniemi casino.
The functionality, good traffic connections and location adjacent to the Aalto University are important factors.
In 1975 the Finnish government rented the property to the US delegation attending the Conference on Security and Co-operation in Europe (CSCE). The property has also accommodated companies such as Danisco (former Cultor), Nokia and Tallink Silja.
The premises is a unique environment with natural surroundings and a seaside sauna, partly designed by the renowned architect Aarne Ervi (1910-1977) originally as a holiday resort for Kansallis Bank's employees. As the main building, where the Campus restaurant is currently located, represented the finest Finnish design of its time, it was selected to accommodate European royalty during the 1952 Helsinki Olympics.
The main building functioned in the 1950's as the holiday resort's activity center where the bank's employees and their family members played the table game carrom among other things. Hence, the place was also called the Otaniemi casino.
The functionality, good traffic connections and location adjacent to the Aalto University are important factors.
In 1975 the Finnish government rented the property to the US delegation attending the Conference on Security and Co-operation in Europe (CSCE). The property has also accommodated companies such as Danisco (former Cultor), Nokia and Tallink Silja.
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